The banking industry is highly vulnerable to external shocks such as market volatility, demand contraction, regulations, and competition. Against such a backdrop, a major challenge for banks is to create profitable relationships with customers. The economic downturn has further necessitated a restructuring of business models to achieve desired performance levels. BPO can play a crucial role to develop sustainable competitive advantage during these lean times.

TRG’s Banking BPO services leverage its vast experience in optimizing people, business processes and technology. At TRG, we transform banking back-office operations for our clients through process and productivity enhancement. We believe in a high level of engagement to eliminate risk, through flexible and cost-effective services. All our services are compliant with the SBP Guidelines and serve as viable platforms for enterprise resilience and cost optimization.

Data Entry – Consumer Accounts BPO

TRG takes care of data entry and the basic processes that underlie banks’ customer facing functions, enabling them streamline their customer relationship management processes such as:

Account Opening
Account Closure
Customer Information (Updates)
Loan Application
Verification Process
Utility Bills

Credit Card Processing

TRG offers a complete suite of routine and crucial tasks designed to optimize customer interaction, and increase sales for the credit card market.

Request
Production
Dispatch
Monitor
Account Statement
Settlements
Re-issuance / Renewal/Clearance Letter

Trade Finance BPO

Letter of Credit
Loan Verification
Documentation Verification
Re-conciliation of financial statements