At TRG, we are committed to ensuring the integrity and security of your data. Our solutions are fully compliant with ISO, Payment Card Industry (PCI) and Six Sigma frameworks.
Our implementation methodology is based on the six sigma DMAIC approach and has communications checkpoints at every stage to review the deliverables. This allows for flexibility in the process so as to absorb any changes in requirements.
PCI DSS Certification audits are conducted annually by a third party qualified security assessor, across the infrastructure to ensure the security of the environment.

Our extensive technology infrastructure includes:

• Seamless extension of onshore platforms to allow blended onshore and offshore program delivery for both inbound and outbound voice services.

• Customized client application development for CRM with rapid turnaround.

• Over 50MB/s of private leased circuits on fiber through multiple providers.

• Back-up through fiber and single-hop satellite connections, helping to ensure clear voice transmission.

• Cisco® network infrastructure with VOIP for simultaneous data/voice transmission.

• Elimination of single points of failure with demonstrated 99.99% uptime.

• Site-to-site and customer videoconferencing worldwide.

• Centralized IT helpdesk with remote network and system monitoring tools

• Disaster recovery capability.

• CTI integration supporting skills-based routing with Avaya switches and SER/Stratasoft dialers.

• Power backup with UPS and onsite generators with automatic switchover.

• High data security for servers through firewalls, intrusion detection systems & data security policies with client data remote access through encrypted VPN (3DES Encryption).