TRG’s comprehensive telemarketing services help generate significant revenues for clients. Customer acquisition requires persuasive and effective sales techniques.

We target interaction with potential customers based on detailed prospecting, profiling, and qualification routines. Our CSRs are trained to make convincing sales pitches for expanding the client’s prospect base. Sales from existing customers are maximized through up-sell and cross-sell efforts.

Outbound Solution

TRG’s proprietary Predictive Dialer technology efficiently and accurately screens out answering machines, busy signals, operator intercepts, fax lines etc. and passes through only live connects to CSRs. This allows for maximum call center efficiency and can improve overall contact rates by as much as 300% over manual dialing.

TRG’s Predictive Dialer automatically allocates the line to agent ratio to meet Your desired “pacing goal”. Once desired settings are in place, the predictive dialer evaluates Your pacing goal regularly and makes the necessary line-to-agent allocations to meet targets. Line allocations do need to be adjusted regardless of staffing of CSRs on the contact center production floor. The Predictive Dialer can be sped up or slowed down as per outbound campaign requirement requirements. The outbound solution features include:

• Multiple campaign support
• Support for different dialing modes i.e. Predictive, Progressive, Preview and Manual mode
• Single-click CSR monitoring
• CSR skills-based routing
• Call-Blending to improve agent productivity and occupancy rate
• Multiple configurable pacing rules
• Scheduled Callbacks can be CSR-specific or general queue
• Area code rules
• Time zone settings
• Automated campaign start and stop times
• Open database connectivity
• Flexible import wizard for different file formats
• Customized reporting
• Real time monitoring
• Agent performance reports
• Queue performance reports
• SLA based reports
• Specific interval reports
• Trunk reports
• Distribution Reports (Per hour, per day, per week, per month)
• Program Lead penetration report
  
  SMS Gateway
  
  
• TRG's SMS Gateway allows agents to register intent with a personalized response (integrated natural language processing also provides the options of auto-reply and suggest-reply). Short Message Service (SMS) to a specific cell number is put in the CSRs queue on SMS gateway and is available to the CSR as he locks the request. All the responses and transactional details are stored in the database for QA, which can also be used to track any conversation.