Products
trg | portal
A dynamic front-end system designed to streamline workflow and technology at modern BPO organizations. The system’s modular design integrates seamlessly with powerful in-house and third-party applications to deliver a single point-of-contact center administration.
Unified Workflow
Human Resource Management
Agent Scheduling
Payroll
Operations Dashboard
trg | agent
A front-end portal application equipped to empower your agents and enable personable and efficient customer service. The tool plugs into in-house and client CRM systems and configures to client-specific program requirements.
Customer Profile Retrieval
Unified Agent Desktop
Agent Statistics
PCI Compliant
CRM Integration
trg | network recorder
An innovative packet-sniffing recording system designed to document high-volume contact center interactions. The system is designed to capture valuable business intelligence using advanced digital-recording capabilities that are backed up by secure data archiving.
Voice/Non-voice Recording
Live Monitoring
G.711, G.729 Supported Audio Codec
Genesys/Avaya Integration
Distributed Architecture Design
trg | dialer
A leading-edge predictive dialer engineered to automate dialing and call routing. Advanced pacing algorithms lower ‘abandon rates’ and dissolve congested queues. ‘Smart’ call routing enhances agent productivity and raises service levels.
Inbound/Outbound
Predictive- Preview- Power- Dialing
ACD Call Management
Interactive Self-Service
ODBC Compliant
trg | SATMAP
SATMAP™ is a neural-network based call-mapping engine that connects customers to contact center agents by taking into account key psychographic and demographic factors such as age, gender, income level, geographic location, and education.
Compatible pairings result in higher quality interactions and higher revenue-per-interaction
Intuitive performance results (audited)
Sales conversion rates increase by 15%
Average handle time (costs) decrease by 7%
Customer satisfaction jumps by one standard deviation
trg | iSky RIM
Provides a holistic view of customer experience in relation to all customer touch points. A system that empowers different segments of an organization to make better strategic and tactical decisions. Provides forecasting models to support improvement initiatives. A modular system capable of being rapidly customized to a client’s specific needs.
Acquires data from multiple data collection channels
Tracks customers through multiple transactions
Real-time notification of customer issues
Tracks trouble tickets and closure information
Converts survey data into actionable information via standard summarizations and RIMs methodologies
Reports data via stock and ad-hoc reporting mechanisms
trg | dgs
A leading provider of comprehensive online sales generation solutions. Compliments existing online activities, accelerates sales and grows profitable revenue by expanding online channel portfolios.
Deliberate by design marketing
End to end lead management
Complete programme life-cycle management
Bundle builder
Delivers excellent consumer and client experiences
trg | stratasoft
An award-winning technology, providing robust contact center solutions in key areas such as predictive dialers, predictive dialing algorithms, database management, campaign scripting, management systems, and contact center virtualization. Stratasoft products can also integrate with third-party software to provide market-specific solutions.
StrataDial Virtual Call Center
StrataSelect
StrataHosted
StrataVoice |
